Support
We read every message and usually reply within a couple of days.
It helps to include your iPhone model and iOS version, and a few words about what happened.
Common questions
My walks are not turning into adventures.
Little Howl reads your daily steps from Apple Health. Open the Health app, tap your picture, then Privacy → Apps → Little Howl and make sure Steps is turned on. Steps can take a little while to arrive from your iPhone or Apple Watch.
My dog is not showing up on my other iPhone or iPad.
Little Howl syncs through your own iCloud. Make sure both devices are signed in to the same Apple Account and that iCloud is turned on for Little Howl in Settings → [your name] → iCloud. Give it a moment on a good connection.
I was away for a while. Is my dog okay?
Always. Your dog never gets sick, never runs away and never loses its bond with you. It is simply glad you are back.
How do I restore Little Howl Plus on a new phone?
Open More → Little Howl Plus and tap Restore purchases, using the same Apple Account you bought it with.
How do I cancel my subscription or get a refund?
Subscriptions are managed by Apple in Settings → [your name] → Subscriptions. Refunds can be requested from Apple at reportaproblem.apple.com.
Why does the app ask for my location?
Only if you turn on real weather outside the window. Your approximate location is sent to Apple Weather and is never saved. You can turn it off any time in More → Settings.
How do I start over with a new puppy?
Go to More → Settings → Start over. This erases your dog and its memories from this device and your iCloud, and cannot be undone.
More about your data is in our Privacy Policy.